Privacy Policy

Last updated: May 2025

1. Introduction

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HJD Builders (“we,” “us,” “our”) respects your privacy. This notice explains how we collect, use, and safeguard your information when you visit hjd.builders, interact with our marketing channels, or enroll in our SMS programs. A publicly accessible, comprehensive privacy policy is required for SMS (A2P 10DLC) registration.

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2. Information We Collect

Category & examples:

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Contact data: name, email, phone, address

Project data: project type, budget range, photos

Technical data: IP, browser type, cookies

Marketing consent: opt-in timestamp, opt-out status

 

SMS Programs:

When you enroll in an HJD Builders SMS Program, you consent to receive text messages at the number you provide. Message frequency varies by user activity.

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3. How We Use Information

• Respond to inquiries and provide estimates

• Schedule consultations and send reminders

• Market relevant services (only with your opt-in, opt-out anytime)

• Improve website performance and user experience

• Comply with legal obligations

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4. SMS & Email Marketing

• We send automated SMS and email messages only to contacts who give clear written consent.

• Message and data rates may apply; HJD Builders does not charge for SMS use.

• Opt-Out: Reply STOP or CANCEL to unsubscribe anytime; you’ll receive a final confirmation message.

• To re-enroll, reply IN.

• If you need help, reply HELP or call +1 603-570-9109.

• You agree to promptly notify us if your mobile number changes.

• We do not share mobile opt-in data, phone numbers, or consent info with any third parties or affiliates for marketing/promotional purposes.

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5. Cookies & Tracking

• We use first-party cookies and Google Analytics to measure website traffic and improve experience.

• You can disable cookies via browser settings, but some site features may not work.

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6. Sharing & Disclosure

• We share data only with service providers who help operate our site and systems (hosting, analytics, CRM, SMS delivery), and they must keep your info confidential.

• We do not sell personal information.

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7. Your Rights

• Opt-out: Unsubscribe from marketing any time (STOP for SMS, unsubscribe link in emails).

• Access/Correct: You may request a copy or correction of your info.

• Delete: You may request deletion of your data, where applicable.

• CCPA/CPRA (California): You may request details about your data, opt out of sale (we do not sell), or request deletion.

• GDPR (EU/UK): You have rights to access, rectify, erase, restrict, or port your data.

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8. Data Security & Retention

• We protect your data with SSL encryption, access controls, and regular reviews.

• Inquiry and marketing records are kept up to 5 years or as required by law, then deleted or anonymized.

• Text communications are not encrypted and could, in rare cases, be intercepted; don’t send confidential info by SMS.

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9. International Transfers

• If you are outside the U.S., your data may be processed in the U.S., where our systems and providers are based; we use contractual safeguards for cross-border transfers.

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10. Special Notices

• MMS Messaging: We may send media files (.jpg, .png, .doc, etc.) via text. If your device cannot open them, request alternate delivery (email or mail).

• Limitations: We are not responsible for delays or failures in SMS/MMS delivery, as these may depend on your network or device.

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11. Updates

• We review and update this policy as needed. Any changes are posted here with a new “Last Updated” date.

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12. Contact

• Email: poum@hjd.builders

• Address: 36 Maplewood Ave, Portsmouth, NH 03801

• Phone: +1 603-570-9109